Be sure to cancel your account before the end of your current billing period to avoid further billings - cancellations do not apply retroactively. Refunds policy may vary depending on the program that you have chosen.
If you need assistance canceling your account, please write to our Help Desk at least 5 days before the end of your Current Billing Period. Be sure to include your user name and the email address you registered with in your request. You will receive a reply from the HAWC Benefits Support Team as well as an automated reply confirming the cancellation. If you do not hear from us after 5 days, you need to contact us again as we may not have received your request. While we can assist you, you are ultimately responsible for the maintenance of your account and for updating its status.